1. Introduction
EagleIQ Software Solutions ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, and interact with us through third-party platforms like Instagram.
This privacy policy applies to all personal data we process through our website, mobile applications, and business services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
- Contact Information: When you fill out contact forms or reach out to us via email, phone, or messaging platforms, we collect your name, email address, phone number, company name, and inquiry details.
- Account Information: If you create an account with us, we collect login credentials and profile information.
- Payment Information: When you make purchases, we collect payment and billing information (processed securely through third-party payment processors).
- Communications: We collect messages and communications you send to us directly or through messaging platforms.
2.2 Instagram Business Integration
We use Instagram business APIs and permissions to provide enhanced communication and marketing services:
- instagram_business_manage_messages: Allows us to view, receive, and respond to direct messages on Instagram on your behalf for customer support and sales inquiries.
- instagram_business_manage_comments: Enables us to view and respond to comments on your Instagram posts for community engagement and customer service.
- instagram_business_basic: Provides access to basic business account information such as business profile details, follower counts, and engagement metrics for analytics and reporting purposes.
Data accessed through Instagram permissions is used only to:
- Provide customer support and respond to inquiries
- Analyze engagement and performance metrics
- Generate reports and insights
- Improve our services
2.3 Information Collected Automatically
- Technical Data: We collect IP address, browser type, device type, operating system, and pages visited.
- Usage Data: We track how you interact with our website and services using analytics tools.
- Cookies: We use cookies and similar technologies to enhance your browsing experience and understand your preferences.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To deliver the services you've requested
- To send promotional content, newsletters, and updates (with your consent)
- To analyze website traffic and user behavior for improvements
- To comply with legal obligations and regulations
- To prevent fraud and ensure security
- To manage our business operations and internal processes
- To process transactions and payments
- To communicate with you about changes to our services
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following limited circumstances:
- Service Providers: We share data with trusted third-party service providers who assist us with hosting, analytics, payment processing, and customer support.
- Legal Requirements: We may disclose information if required by law or to protect our legal rights.
- Business Transfers: If we merge, are acquired, or sell assets, your information may be transferred as part of that transaction.
- Instagram Platforms: Data accessed through Instagram business APIs is processed in accordance with Instagram's Data Policy and not shared with unauthorized third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for data in transit
- Secure password storage and authentication mechanisms
- Regular security audits and updates
- Restricted access to personal data on a need-to-know basis
- Compliance with data protection regulations
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: You have the right to access the personal information we hold about you.
- Correction: You can request correction of inaccurate or incomplete information.
- Deletion: You may request deletion of your personal information, subject to legal obligations.
- Data Portability: You can request a copy of your information in a portable format.
- Opt-Out: You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us.
- Withdraw Consent: You can revoke permissions for Instagram business integration or other data processing activities.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary depending on the type of data and the legal requirements applicable to our business. When information is no longer needed, we securely delete or anonymize it.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account or access to our services.
9. Third-Party Links
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.
10. International Data Transfers
If you are located outside India, please note that your information may be transferred to, stored in, and processed in India or other countries. By using our services, you consent to such transfers. We ensure that any international transfers comply with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date below and, where appropriate, by providing additional notice (such as through email).
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:
- Email: eagleiqtech@gmail.com
- Phone: +91 9620904050
- Address: 237 Marigudi Road, M G Koppal, Mysore - 570016, India
We will respond to your request within 30 days or as required by applicable law.
13. Compliance with Regulations
This Privacy Policy complies with applicable data protection regulations including:
- Digital Personal Data Protection Act (DPDPA), 2023
- Instagram Platform Terms and Data Policies
- General Data Protection Regulation (GDPR) for European users
- California Consumer Privacy Act (CCPA) for California residents
Last Updated: August 1, 2026
Effective Date: August 1, 2026